SHIPMENTS

How long will it take for my order to arrive?

The delivery time for orders is 24-72 working hours from when the order is placed.

Except for hydroalcoholic liquid, which has a 5day delivery right now.
If for any reason the order should be delayed, we will contact you to notify you.
Once the order is placed, it is not allowed to make any change in the shipping address, unless the customer bears the costs and is expressly accepted by the parties.

What is the cost of shipping?

The shipping costs cannot be seen once you have the products in your cart.

Shipping costs will be free with a minimum order:

- Englad: 300€ or more.

Can I request an order to be shipped outside of Englad?

By this option is not available at the moment. But you can contact us through the mail ventas@mvtbutacas.com and we will better find a way to send you your order.

What happens if I am not at the address I indicated when the Is the courier going to deliver the order?

After a first delivery attempt, the carrier will leave you a notice so that you can contact him and set a new delivery date. This delivery can be made at the shipping address you indicated or at one of the carrier's offices.
After another unsuccessful attempt, your order will be canceled and we will refund the amount of the same, subtracting the costs of returning the package. < / p>

What do I do if my order does not arrive?

If after 5 working days from the confirmation of your order you have not received it, please contact Contact us through the mail ventas@mvtbutacas.com

RETURNS

How should I do to return an item?

To proceed with the return of an item with which you are not satisfied, you must notify the intention to return to ventas@mvtbutacas.com where the steps to follow.

What is the deadline to make a return?

The maximum period you have to send us an email advising you of the return is 7 working days from the date of receipt of the order. After this period we will not be able to accept the return of your order.

Do I have to pay anything for my return?

Only the shipment of the product to our facilities.

How and when will I receive the amount of my return?

Once the return is approved (when we verify that the items returned are in perfect condition and in the same conditions in which they were sent, that they have not been used, that they keep their original labels and their original packaging) you will receive the amount in the same way that you made the payment. We will send you a confirmation email indicating the amount that will be credited to your account in a few days. Remember that the payment on your credit card or PayPal account always depends on your bank.

The amount paid will correspond to the RRP you paid for the returned items.

Right of withdrawal

According to Regulatory Regulations For Distance Sales, customers in the European Union have 7 working days, counting from the date of receipt of the order, to exercise the right of withdrawal on their order.

In this case, we will proceed to refund the money and collect the order following the procedure indicated above.

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